SPA Manager
Position: SPA Manager
Department: Front Office
Reports to: Director of Rooms
What is your job?
We are seeking a professional and service-oriented SPA Manager to lead the operations of our new luxury SPA
The ideal candidate will ensure exceptional guest experiences while managing daily operations, staff
performance, and revenue targets. This role requires both operational expertise and a genuine passion for wellness and luxury hospitality.
We look for charismatic, confident, and internationally minded individuals who know what it takes to exceed guest expectations.
Key Competencies:
Exceptional guest service orientation
Strong leadership and team development
Excellent organization and time management
Clear communication and interpersonal skills
Problem-solving and decision-making ability
Your Day-to-Day:
Oversee daily SPA operations, including treatment rooms, relaxation areas, and fitness facilities (if
applicable).
Recruit, train, motivate, and manage the team of therapists and receptionists.
Maintain the highest standards of cleanliness, hygiene, and safety.
Develop and promote SPA services and wellness programs aligned with brand standards.
Monitor guest satisfaction, resolve complaints, and implement continuous improvements.
Manage SPA inventory, control costs, and ensure optimal stock levels.
Prepare budgets, forecast revenues, and analyse financial performance (P&L accountability).
Ensure compliance with local health and safety regulations.
Coordinate with hotel departments (Housekeeping, Marketing, Front Office, etc.) to deliver a seamless guest experience.
Plan seasonal promotions and collaborate with Marketing to boost visibility and bookings.
Preferred Qualifications:
Experience in luxury wellness programs or holistic therapies.
Knowledge of current wellness and spa trends.
First Aid / CPR certification.
5+ years’ experience in a similar role, ideally in a 5-star hotel.
Required Qualifications:
Minimum 3 years of proven experience in SPA management, preferably in a 4- or 5-star hotel.
Diploma or certification in SPA Therapy, Hospitality Management, or a related field.
Demonstrated ability to lead, inspire, and motivate teams.
Strong financial acumen and proficiency with SPA software (e.g., Zenoti, Book4Time).
Fluency in English and Portuguese (additional languages are an advantage).
How can I achieve this?
We genuinely care about people and show it through our promise of True Hospitality, each and every day. This is the Service-focused skills:
• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, giving guests the reassurance that they can rely on your help and support during their stay.
• True Listening: focusing on what the guest is saying, reading often-overlooked body language, and understanding what the guest wants and needs.
• True Responsiveness: it’s about delivering what guests need in a timely and thoughtful manner.
